Meet Irene de Pedro
Your Virtual Management
Welcome to my CV & Portfolio. Please take a moment to browse my work, skills, and professional experience. It’s my firm belief that a good challenge offers an opportunity to develop and improve, which is why I make a point of seeking out new ones in the professional realm as well as in my personal life. Contact me directly to learn more about my services
My Story
Personal Profile
I'm a virtual administrative/customer support who serves startups and small businesses with a specialty in administrative assistance, social media management, graphic design appointment setting, customer support, data entry, lead generation, and technical support.
I strive to become well integrated with my client's businesses. Thanks to a myriad of tools. I'm in contact with my clients in real-time through the business day, providing support as though I was in-house.
I’m a certified Social Media Manager from the Philippines. My work is focused on producing quality work and making a significant impact. I’m happy to apply the experience and skills I’ve obtained in my career in order to manage projects through creative problem solving and innovative thinking.
I possess a strong eye for detail and can thrive independently as well as in a team environment.
Whether you need someone for a short-term project, or a long-term collaboration, I’d love to hear from you. You’re invited to explore my work and contact me so we can discuss how we can do some great work together.
Past Experience
Past Roles
Receivables Management Representative/ Teleperformance USA
September 2009 - August 2010
Handled billing inquiries, bill explanation, payments, payment extensions, and order processing.
Tier 2 Support/ West Corporation
October 2012 - March 2013
Worked for this company as a teachnical support executive for internet and phone connection. We do troubleshooting if there are any issues with the service. We also process order entry for upgrades and device replacements, we dispatch technicians and communicate with a higher level of support.
Customer Service Representative / VXI Holdings
July 2012 - October 2013
We process money transfers, explain rules and regulations to customers, and resolving any disputes.
Teacher 1/ Department of Education
June 2013 - July 2014
As a teacher my job is to provide education to my students, create lesson plans in line with the curriculum objective, identify clear teaching objectives and learning outcomes, with appropriate challenge and high expectations, maintain good order and discipline among the pupils, safeguarding their health and safety, maintain a regular system of monitoring, assessment, record-keeping and reporting of children’s progress, participate in staff meetings as required, promote equality as an integral part of the role and to treat everyone with fairness and dignity.
Customer Support Liaison / 9Lenses
November 2014 - May 2016
Provided great support in list building and lead generation.
Virtual Assistant/ National Event Staffing
November 2014 - November 2016
I handled administrative support, lead generation, promotions and event staffing campaigns.
Customer Support / ClassCover
May 2016 - Present
System support- Phone, email, and online chat support.
Professional Development Admin- Uploading of all course participants to NESA portal.
Administrator - Miscellaneous responsibilities to be performed on as agreed. discussed basis
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Technical support- Technical troubleshooting and testing as required when bugs are reported in the system.
Academic Experience
My Studies
2001 - 2005
Bachelor in Secondary Education, Pangasinan State University
Studied Bachelor in Secondary Education, major in English.
Services
Social Media Management
Graphic Design
Virtual Assistance
Customer Support
Lead Generation
Testimonials
What They’re Saying
Irene is a dedicated person, always showed willingness to learn and helped improved her skills and of her team. She's responsible and can count on her commitment to achieving goals.
Marie Maylas Robertson
Irene supported my Sales & Marketing Teams at 9Lenses with lead generation and outreach. She was fantastic to work with, always approachable, turning projects around on schedule (if not ahead of scheduled) every time, and an overall very reliable member of the team. We originally started working with Irene to support a small project, but her excellent work resulted in us working together on a much more permanent basis. I would have no hesitance recommending Irene for her work and ethic. She'd be a tremendous resource with any team / client.
Kristian Rayner
Irene and I was working in the same profile of customer support. Irene always had best customer support which never looped another query from customer which makes her as world class customer support with the best solution oriented. She is a non replacable asset to the organization.
Abizur Hakim
Irene works as a Customer Support Representative for ClassCover who I manage. She is a valued member of our team who is reliable and trustworthy. I relied heavily on her as my Team Co-ordinator who helped me manage and allocate work to others. Her ability to show empathy to our customers and also be able to manage any complaints was a strength of hers. She was great at turning an irate customer around with her caring nature. Irene is a very hard worker who never complained when we had to do long hours to get a task completed. She loves to learn and increase her knowledge and relishes on performance feedback as she is looking for ways to improve. I can not recommend her enough and I know she would thrive in any role or challenge that is given to her
Xavier Esteban
"Whatever you are, be a good one"
Abraham Lincoln
